Well we have finally seen a reduction in the extended timeframe from the ONS for issuing certificates.
From a quoted 5 to 10 days delay we have a revised delay now of 7 working days.
That's still ten days in real terms and with a Bank Holiday on Monday that doesn't help but it's a start I suppose.
Friday 30 April 2010
Wednesday 21 April 2010
From Bad to Worse: 21st April 2010
So much for the optimism on 6th April when we thought that the delays would begin to ease.
The ONS are now saying it will be another four weeks !! Yes 17th May before the ordering system will be back to normal as they just cannot cope.
When will they ever begin to care about their customers ? The service they provide is consistently poor and customer care appears to be non existant.
Oh well roll on summer when we'll see how they did with their latest prediction.
The ONS are now saying it will be another four weeks !! Yes 17th May before the ordering system will be back to normal as they just cannot cope.
When will they ever begin to care about their customers ? The service they provide is consistently poor and customer care appears to be non existant.
Oh well roll on summer when we'll see how they did with their latest prediction.
Tuesday 13 April 2010
13th April 2010: Further ONS Delays
The ONS Website has changed this morning and sadly for the worse.
They are now saying that they are taking ten days to issue certificates ordered before the price increase.
With the Easter holidays included in this period, that's almost three weeks for certificates to come through.
Oh well, patience is a virtue they say and our ancestors are going anywhere; but it is frustrating !!!
Antony
They are now saying that they are taking ten days to issue certificates ordered before the price increase.
With the Easter holidays included in this period, that's almost three weeks for certificates to come through.
Oh well, patience is a virtue they say and our ancestors are going anywhere; but it is frustrating !!!
Antony
Sunday 11 April 2010
11th April 2010: Ongoing Certificate Delays
Just an update really.
Certificates that were ordered on 28th March were received yesterday.
So there is still about a week's worth of pre-price increase orders to be cleared before the backlog is dealt with and things begin to get back to normal.
Local Offices are inundated too. In the three days before the increase the LRS at Preston had over a 1000 applications for certificates !
Glad I don't work there at the moment !
Back to normal soon I hope
Antony
Certificates that were ordered on 28th March were received yesterday.
So there is still about a week's worth of pre-price increase orders to be cleared before the backlog is dealt with and things begin to get back to normal.
Local Offices are inundated too. In the three days before the increase the LRS at Preston had over a 1000 applications for certificates !
Glad I don't work there at the moment !
Back to normal soon I hope
Antony
Monday 5 April 2010
Additional Services from C5D
Just a note to let you all know that with immediate effect, my service has been expanded to include Scotland and Ireland.
The relevant pages are:
www.c5d.co.uk/scotland.htm
www.c5d.co.uk/roi.htm
www.c5d.co.uk/northernireland.htm
Full details of each service are on the relevant page.
Antony
The relevant pages are:
www.c5d.co.uk/scotland.htm
www.c5d.co.uk/roi.htm
www.c5d.co.uk/northernireland.htm
Full details of each service are on the relevant page.
Antony
Sunday 4 April 2010
Certificate Delays
Certificates go up in price after tomorrow and the mad rush which has seen the ONS running three or four days behind schedule should begin to ease off.
Things should be back to normal by the end of the week I suppose.
I guess that it will be quiet for a while as everyone who wanted certificates at present will have ordered them at the old price.
The only consolation that I can see in this increase is that because Gordon has allowed the value of the pound to collapse, for overseas people, they'll be paying about the same as they did this time last year.
Thirteen years ago Gordon married Prudence. Looks like the decree absolute has been granted on grounds of incompatibility (;-)))
Things should be back to normal by the end of the week I suppose.
I guess that it will be quiet for a while as everyone who wanted certificates at present will have ordered them at the old price.
The only consolation that I can see in this increase is that because Gordon has allowed the value of the pound to collapse, for overseas people, they'll be paying about the same as they did this time last year.
Thirteen years ago Gordon married Prudence. Looks like the decree absolute has been granted on grounds of incompatibility (;-)))
4th April 2010
Tomorrow is the last day to order certificates at the old price of £10.60.
From Tuesday 6th April, certificates will cost £12.95.
Much less than ancestry.com charge or most of the other major suppliers.
From this date the option of checking points has been removed. Certificates purchased from the ONS have to be taken on an "as they come" basis.
Some local register offices will continue to offer this service but not all.
I'm guessing that as usual London offices will not do as they usually are not very genealogically friendly. Most other offices probably will.
From Tuesday 6th April, certificates will cost £12.95.
Much less than ancestry.com charge or most of the other major suppliers.
From this date the option of checking points has been removed. Certificates purchased from the ONS have to be taken on an "as they come" basis.
Some local register offices will continue to offer this service but not all.
I'm guessing that as usual London offices will not do as they usually are not very genealogically friendly. Most other offices probably will.
5th March 2010
I have just heard the certificate prices are to increase by £2.25 from the beginning of April.
Postage in the UK goes up at the same time.
Postage in the UK goes up at the same time.
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